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TELUS Health & Employee Assistance Professionals Association (EAPA)

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Workplace Outcome Suite© (WOS) EAP Industry Global Report No. 6: Use and Effectiveness for Over 140,000 Counseling Cases from 2010 to 2022

New global research explores Employee Assistance Program (EAP) use and the effectiveness of EAP counseling drawing on data from 61 different EAP vendors and internal programs across 15 countries. The study of 140,000 users of counseling between 2010 and 2022 suggest brief EAP counseling improved multiple aspects of work functioning and life satisfaction, with an estimated ROI of $5:1.

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Mental health Psychological health and safety Psychologically healthy workplaces Return on investment