You can pause your membership once per year, for a maximum of 12 months. This is a great way to lock in your current membership price, plus you continue to receive the regular Hub e-news. The purpose of pausing is to avoid a future payment on a recurring subscription while being able to resume payments at a later date.

Upon pausing, your subscription remains active until you reach the end of your current billing period. At that point, the subscription moves into a paused state.

Your Hub membership must be financial, meaning there must be at least one payment made on the membership, for the Pause option to be available.

• Hub Members on a monthly reoccurring subscription
  When you pause your subscription, you will have access to The Hub and related events until the end of your current monthly subscription cycle e.g. if you are normally billed on 10th of the month and you pause your membership on the 2nd of the month, your membership will remain active until the 10th and then moved into a paused state.
  
• Hub Members on an annual single or annual corporate reoccurring subscription
  When you pause your subscription, you will still have access to The Hub and related events until the end of your current subscription e.g. if you signed up on an annual subscription 20th June 2019 and paused on 1st December 2019, your subscription remains active until 19th June 2020 BUT you will not be billed for your annual subscription on 20th June 2020. Instead, your membership will move into a paused state and your current annual rate is locked in for when you’re ready to resume.

1. Login to your Hub membership
2. Click on ‘Account’ from the top menu ribbon
3. Click on the ‘Subscriptions’ tab. Here you will see an option to ‘Pause’ next to your current subscription. 

Your Hub membership must be financial, meaning there must be at least 1 payment made on the membership, for the Pause option to be available.

To resume the subscription again, simply go through the same exact steps. You’ll notice that on step 3, the ‘Pause’ link will now be labeled ‘Resume’.

1. Login to your Hub membership
2. Click on ‘Account’ from the top menu ribbon
3. Click on the ‘Subscriptions’ tab. Here you will see an option to ‘Resume’ next to your current subscription. Upon resuming, you will be billed for you subscription cost straight away, and all future billings will happen on that day.
4. Click OK on the pop-up to confirm that you are resuming your subscription.

We’ll be so happy to have you back!

You can cancel your account at any time.

1. Login to your Hub membership
2. Click on ‘Account’ from the top menu ribbon
3. Click on the ‘Subscriptions’ tab. Here you will see an option to ‘Cancel’ next to your current subscription.
4. Click Cancel and complete our short exit survey. Submit the survey.
5. Click OK to confirm your cancellation ​and you’re all done. You’ll receive an email confirmation that cancellation was successful.

Once you cancel your account you will still have full access to The Hub until your current subscription period ends. You can of course rejoin anytime in the future!

For further details, please refer to our Terms and Conditions.

Yes! We’d love you to upgrade your subscription to an annual membership.
To do so, simply get in touch with our Hub team at info@wellnessdesigns.com.au. Your account will be pro-rated to take account of any time you have remaining on your current subscription period.

1. Login to your Hub membership
2. Click on ‘Account’ from the top menu ribbon
3. Click on the ‘Subscriptions’ tab. Here you will see an option to ‘Update’ next to your current subscription, click on this.
4. Scroll to the bottom of the page to input new credit card details. Press Save.

If you pay by invoice and need to make any changes, please get in touch with our friendly Hub crew directly by emailing info@wellnessdesigns.com.au

1. Login to your Hub membership
2. Click on ‘Account’ from the top menu ribbon
3. Click on the ‘Subscriptions’ tab. Here you will see ‘Sub Accounts’ next to your current subscription.
4. Click ‘Sub Accounts’ and a new screen is displayed.
5. Scroll down to your unique ‘Signup URL’ and provide this link to your additional team members. They will be able to create their own account (including their own username and password) and will not be prompted for payment details.

If you pay by invoice and need to make any changes, please get in touch with our friendly Hub crew directly by emailing info@wellnessdesigns.com.au

The standard corporate plan includes up to 3 users from one organisation. We also have higher tier plans available for up to 5, 10 and 15 users, and larger groups again available on request. Contact us for further details at info@wellnessdesigns.com.au

The annual plan provides access to the Hub for one user, whereas the corporate plan gives annual access to The Hub for up to for 3 users from the same organisation.

Our team of wellness experts provide 1-on-1 mentoring sessions if you need further support or a guiding hand at any point in your workplace wellness journey.The mentoring sessions are conveniently conducted virtually via Zoom or telephone so geography is no obstacle.

We can work personally with individuals to help develop a business case for senior leaders, review policies, provide career coaching, facilitate a strategic planning session, undertake evaluation of wellness initiatives, or simply serve as a sounding board for your latest wellness idea.

For business owners or service providers, we can help in preparing a proposals for clients, market analysis, product development and marketing plans.

Select either our 3-month or 6-month mentoring package and continue to be educated, empowered and inspired.

Absolutely! We’ve worked with dozens of organisations across a diverse range of industries including health & aged care, retail, transport & logistics, telecommunications, utilities, mining & resources & government agencies. Read more about our consultancy services or book your free Wellness Discovery session to find out more about how we can work with your organisation.