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MEMBER SUPPORT

Need help with your account? Have a question about our services?
Check out the FAQs below or drop us a line.

You can pause your account once a year for a maximum of 12 months. This is a great way to lock in your current membership price, plus you continue to receive the regular Hub e-news.

Firstly, log into The Hub. Then click on 'Account' from the top menu ribbon. Next, click on the 'Subscriptions' tab. Here you will see an option to 'Pause' next to your current subscription. 

Your Hub membership must be financial, meaning there must be at least 1 payment made on the membership, for the Pause option to be available.

You can cancel your account at any time.

Firstly, log into The Hub. Then click on 'Account' from the top menu ribbon. Next, click on the 'Subscriptions' tab. Here you will see an option to 'Cancel' next to your current subscription. 

Click the Cancel link, select the reason you wish to cancel and then click OK to confirm your cancellation ​and you're all done. You'll receive an email confirmation that cancellation was successful.

Once you cancel your account you will still have full access to The Hub until your current subscription period ends. You can of course rejoin anytime in the future!

For further details, please refer to our Terms and Conditions.’

Yes! We'd love you to upgrade your subscription to an annual membership.
To do so, simply get in touch with our Hub team at info@wellnessdesigns.com.au. Your account will be pro-rated to take account of any time you have remaining on your current subscription period.

Firstly, log into The Hub. Then click on 'Account' from the top menu ribbon. Next, click on the 'Subscriptions' tab. Here you will see an option to 'Resume' next to your current subscription. Click OK on the pop-up to confirm that you are resuming your subscription. We’ll be so happy to have you back!

To change your credit card details, first log into The Hub. Then click on 'Account' from the top menu ribbon. Next, click on the 'Subscriptions' tab. Next to your subscription you will see 'Update' in green, click on this. Scroll to the bottom of the page to input new credit card details. If you pay by invoice and need to make any changes, please get in touch with our friendly Hub crew directly by emailing info@wellnessdesigns.com.au

Firstly, log into The Hub. Then click on 'Account' from the top menu ribbon. Next, click on the 'Subscriptions' tab. Here you will see an the words 'Sub Accounts' next to your current subscription. Click ‘Sub Accounts’ and a new screen is displayed. Please scroll down to your unique ‘Signup URL’ and provide this link to your additional team members. They will be able to create their own account (including their own username and password) and will not be prompted for payment details.

If you pay by invoice and need to make any changes, please get in touch with our friendly Hub crew directly by emailing info@wellnessdesigns.com.au

The standard corporate plan includes up to 3 users from one organisation. We also have higher tier plans available for up to 5, 10 and 15 users, and larger groups again available on request. Contact us for further details at info@wellnessdesigns.com.au

The annual plan provides access to the Hub for one user, whereas the corporate plan gives annual access to The Hub for up to for 3 users from the same organisation.

Our team of wellness experts provide 1-on-1 mentoring sessions if you need further support or a guiding hand at any point in your workplace wellness journey.The mentoring sessions are conveniently conducted virtually via Zoom or telephone so geography is no obstacle.

We can work personally with individuals to help develop a business case for senior leaders, review policies, provide career coaching, facilitate a strategic planning session, undertake evaluation of wellness initiatives, or simply serve as a sounding board for your latest wellness idea.

For business owners or service providers, we can help in preparing a proposals for clients, market analysis, product development and marketing plans.

Select either our 3-month or 6-month mentoring package and continue to be educated, empowered and inspired.

Absolutely! We’ve worked with dozens of organisations across a diverse range of industries including health & aged care, retail, transport & logistics, telecommunications, utilities, mining & resources & government agencies. Read more about our consultancy services or book your free Wellness Discovery session to find out more about how we can work with your organisation.

If your question isn’t answered above, please use the form below to get in touch with our Support Team and we’ll get back to you as soon as we can.

Please note this form is for customer service/account queries/ issues with the website etc. General questions about course content, webinars, resources etc. should be posted in the Hub Community.

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